> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wiseplay.tv/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can a video be heard but not seen?

Normally, this problem occurs when a device is not compatible with "Hardware Acceleration" please go to "Settings" and check the box for ** Disable HW Acceleration **.


||| If this does not fix the problem, it means that the original source does not include an image.