> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wiseplay.tv/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I cast a video?

If you have successfully connected Chromecast to your device, but the video does not start playing, it is because the format is not compatible and the transcoder could not change the format. 

|| Keep your apps always updated, we include improvements in every new version to help playing more video formats.