What can be happening is that you have logged into your device with several accounts and by default is opening Wiseplay with an account different to the one the payment was made with.

Try changing the account priority and close and open Wiseplay or restart the device. If it still does not work please write to us indicating the transaction number or the account with which you paid and we will help you to solve it as soon as possible.

Important: “embed” links can show some type of advertisement since they are web pages that are being loaded in the internal browser of the system, that advertising depends on the website and it is not possible to block it. The “embed” links are indicated in the lists with a square and an arrow.
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